17 w - Translate

Hi All wondered if anyone could advise me pls about gold plus, I’ve emailed helen but I appreciate she’s so busy! paid gold plus subs in January for feb and the account didn’t update, so now due to pay Marchs subs and it’s still showing subs due 1/2/22. Can I pay marchs to the same address does it stay the same and then it can just update when all work is finished? I don’t want to bother helen again with another email so maybe someone else can help thankyou.